April 2009 Staff Meeting

1. Do not give out staff information over the phone, including hours they work. If a staff member gets a call when they are not in, take a message.

2. When performing library transactions over the phone, ask for the patron's library card number or alternate ID. The alternate ID is the driver's license number or state ID for adults and the date of birth and initials for children.

3. Do not put up with inappropriate patron behavior. Ask the patron to leave and/or call the police if a patron is being abusive, including verbal abuse. Be sure to write an incident report about the situation. We are looking at upgrading our security camera system in the future.

4. Google accounts have been set up for all staff members. They can be accessed at www.google.com/a/aramlibrary.org There are also calendars for Adult Events, Youth and Family Events, and the Meeting Room schedule.

5. Phone use by patrons is not allowed except in an emergency situation. If children need to call for a ride, you make the call for them. If children under 16 are not picked up by closing, two staff members should stay with them. If they are not picked up within 15 minutes, call the police.

6. Turn computer monitors off overnight.

7. Amber is working on the summer schedule. There are two options for evening coverage on Mondays and Wednesdays. If you would like to work an evening, you may volunteer. If there are not enough volunteers we will use a rotation system so everyone works the same number of evenings during the summer.

8. The new patron registration form was reviewed.

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